Privacy Policy

Who we are

This policy applies to lotslotsmore.com and the brand websites we run, such as medicube.co.za. They are run by Vita Lesus (Pty) Ltd, trading as Lots Lots More (registration number 2016/349779/07), Unit 6, N4 Gateway Industrial Park, 70 Banghoek Crescent, Willow Park Manor, Pretoria, 0184, South Africa.

We are responsible for your personal information under the Protection of Personal Information Act (POPIA).

What we collect

• Your name, email address and phone number.
• Your delivery and billing addresses.
• Your orders and order history.
• Messages you send us through the contact form, live chat or email.
• For wholesale accounts, your business name and details.
• Technical information such as your IP address, browser and the pages you visit, collected with cookies.

We never see or store your full card details. Payments are handled by our payment providers.

How we use it

• To process, deliver and support your orders.
• To run your account and answer your questions.
• To review wholesale applications and manage wholesale accounts.
• To prevent fraud and keep our websites secure.
• To meet our legal and tax obligations.
• To improve our websites and products.
• To send you marketing emails, but only if you agree. You can unsubscribe at any time.

Who we share it with

We only share your information with the people who need it to serve you:

• Couriers and delivery partners, to deliver your order.
• Payment providers, to process your payment.
• IT and hosting providers that run our websites and systems.
• Authorities, when the law requires it.

We do not sell your personal information. If a provider stores information outside South Africa, we make sure it is protected as POPIA requires.

Cookies

Our websites use cookies to keep your cart and sign-in working and to understand how the websites are used. You can block cookies in your browser, but parts of the website may then not work.

How long we keep it

We keep your information for as long as we need it for the purposes above, and for as long as the law requires. For example, we keep order and tax records for at least five years.

How we protect it

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections on our websites.

Your rights

You can ask to see the personal information we hold about you, ask us to correct or delete it, object to how we use it, and withdraw your consent to marketing at any time. Email [email protected] and we will help.

If you are unhappy with how we handle your information, you can complain to the Information Regulator of South Africa at inforegulator.org.za.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact us

Questions about this policy or your information? Email [email protected] or contact us.